Shipping policy
Shipping Policy:
To make ordering from Stockfilms easier, you can place orders Monday to Friday, up to 4:30pm for full rolls, and 3:30pm for cut lengths or slitting for same day despatch (subject to the order size and our working capacity). Our standard delivery service is the next working day, so you can ensure that those last-minute jobs your clients are asking you to do, can be achieved. However, we also offer premium delivery service for the next working by 9-10am, or by 12pm, or Friday despatch for Saturday delivery. Most deliveries as fulfilled by FedEx.
| UK Delivery Service via FedEx | Consignment Charge (1st 20kg) | +£/kg thereafter |
| Standard Next Working Day | £12.50 | £0.45 |
| Premium Next Working Day by 12pm | £20.50 | £0.45 |
| Premium Next Working Day by 9-10am | £30.50 | £0.45 |
| Premium Friday despatch for Saturday | £27.50 | £0.45 |
Unique Dedicated Delivery!
In addition to our FedEx next working day service, we offer a dedicated courier service perfect for your last-minute or challenging deliveries. You may need your goods delivered same day, late evening, early morning, or there is a restricted delivery time-slot on site… this is where Stockfilms can help! Contact our Customer Service Team on 020 8441 0449 to discuss your unique requirement. This is quoted on a job by job basis.
Having trouble with your delivery?
Check you emails for a FedEx email notification. Search “FedEx Tracking”.
Track your FedEx delivery via the tracking number: https://www.fedex.com/en-gb/tracking.html > Enter your Tracking Number > Click “TRACK”.
Track your FedEx delivery via the Stockfilms order number: https://www.fedex.com/en-gb/tracking.html > Select "Track by reference" > Enter the 6-digit Stockfilms Order Number in Reference number > Select Country – United Kingdom > Enter your delivery postcode in Destination postcode > Select the date your order was despatched in Ship date > Click “TRACK”.
If your order hasn’t arrived by the estimated delivery date …. don’t worry, we are here to help. Email sales@stockfilms.co.uk or call us on 020 8441 0449, and we can track your order and get something sorted for you as soon as we can.