Privacy policy

This Privacy Policy explains how **Stockfilms Trading Ltd** (“we”, “us”, “our”) collects, uses, and shares personal information in connection with the trade‑only online store and related services provided through **shop.stockfilms.co.uk** (the “Services”). By using the Services in a business or professional capacity, you acknowledge that you have read and understood this Privacy Policy.

Our store is hosted by **Shopify**, which provides the e‑commerce platform we use to offer the Services. For information about how Shopify handles personal data, please see Shopify’s own privacy documentation and portals.

1. Information We Collect

We collect information that identifies, relates to, or can reasonably be linked to an individual business contact, including:

- Contact details (name, business name, role, email address, telephone number, billing and delivery addresses).
- Account details (login credentials, account settings and preferences).
- Order and transaction information (products viewed or purchased, returns, payment method and transaction details).
- Communications (emails, messages and enquiries you send to us).
- Device and usage data (IP address, browser type and activity on our store, collected via cookies and similar technologies).

2. How We Use Your Information

We use personal information, primarily in a business‑to‑business context, to:

- Provide and operate the Services, including processing orders, payments, deliveries, returns and customer support.
- Set up, administer and secure trade accounts and user access.
- Improve and personalise your trade purchasing experience, including suggesting relevant products.
- Send trade communications and marketing, where permitted, and manage your marketing preferences.
- Maintain the security of our systems and help detect or prevent fraud or misuse.
- Comply with our legal, tax and accounting obligations and enforce our contractual rights.

Our legal bases typically include performance of a contract, compliance with legal obligations, and our legitimate interests in operating and developing our trade business.

3. How We Share Information

We may share personal information with:

- **Shopify**, which hosts and operates our store.
- Service providers (for example, IT support, payment processors, delivery and logistics partners, cloud hosting and marketing services) who process data on our instructions.
- Professional advisers and group companies, where necessary for governance, compliance and support.
- Third parties involved in a business sale, merger or reorganisation.
- Courts, regulators and law‑enforcement bodies, where required by law or needed to protect our rights or those of others.

We do not sell your personal information.

4. International Transfers

Personal information may be transferred outside the UK/EEA (for example, where Shopify or other service providers are located). Where we do so, we will ensure appropriate safeguards are in place, such as standard contractual clauses or other recognised transfer mechanisms.

5. Data Security and Retention

We use appropriate technical and organisational measures to protect personal information, but no system is completely secure. We retain personal information only for as long as necessary for the purposes described in this Policy, including to manage our trade relationship, comply with legal obligations and resolve disputes.

6. Your Rights

Depending on your location, you may have rights in relation to your personal information, which can include:

- The right to request access to, and a copy of, the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion or restriction of processing in certain circumstances.
- The right to object to certain processing, including direct marketing.
- The right to withdraw consent where we rely on consent (without affecting prior processing).

You can manage marketing emails at any time by using the unsubscribe link in our messages or contacting us directly.

If your request concerns data processed by Shopify as an independent controller (for example, certain analytics or cross‑merchant services), you may need to exercise your rights directly with Shopify via its privacy portals.

7. Third‑Party Links

Our Services may contain links to third‑party websites or services. We are not responsible for the privacy or security practices of such third parties. You should review their privacy policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes take effect constitutes your acknowledgement of the revised Policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Stockfilms Trading Ltd
45–47 Lancaster Road
New Barnet, Herts
EN4 8AR, United Kingdom
Email: sales@stockfilms.co.uk

Stockfilms Trading Ltd is the data controller in respect of personal information processed in connection with the Services.